Tk365's Privacy Policy —
Your Data, Our Responsibility

1. Introduction

Tk365 (referred to as "we", "the platform", or "tk365") is a trusted online gaming and betting platform in Bangladesh. We believe protecting your personal information is not just a legal obligation — it is our ethical responsibility.

This Privacy Policy ("Policy") explains what information tk365 collects from you, how it is used, who it is shared with, and what rights you have over your data.

By creating an account or using the tk365 platform, you confirm that you have read and fully agree to this Privacy Policy. If you object to any clause, please discontinue use of the service and contact us.

2. What Information We Collect

Tk365 only collects information that is genuinely necessary to deliver our services. Below is a breakdown of the data we collect by category:

3. How Information Is Collected

Tk365 collects information in several ways. Here is what you should know about each method:

• Directly from you: Information you provide through registration, KYC verification, payments, and support tickets.
• Automatically: Device and activity information is collected through cookies, log files, and tracking technologies while you use the platform.
• From third-party payment gateways: Transaction confirmation details are available once a transaction is completed via bKash, Nagad, or bank transfer.
• From identity verification agencies: Authorized agencies may be engaged to assist with identity verification as part of the KYC process.
• From game providers: Game session data may be received through technical integration with third-party game studios.

4. Why We Use Your Information

Your information is used only for the specific purposes listed below. tk365 never uses your data beyond these purposes:

• Account Management: To create, verify, and maintain your account.
• Service delivery: To deliver games, betting, deposit, and withdrawal services smoothly.
• Security Verification: To prevent fraud, money laundering, and unauthorized access.
• Legal Compliance: To comply with applicable laws and regulatory requirements.
• Customer Support: To resolve your issues and answer your questions.
• Responsible Gaming: To identify addiction risks and provide timely support.
• Service improvement: To analyze user experience and improve the platform.
• Relevant Communications: To inform you about new offers, promotions, and important updates (with your consent).

5. Who We Share Information With

Tk365 never sells your personal information. However, limited data may be shared in specific circumstances to operate our services:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and banks to process deposits and withdrawals.
• Game Providers: Technical data is shared with third-party game studios to manage game sessions.
• KYC & Identity Verification Providers: Identity information is shared with authorized verification agencies to meet legal compliance requirements.
• Legal Authorities: Information may be disclosed in response to a valid order from a government or regulatory authority, or a court directive.
• Technology Service Providers: Limited data may be shared with trusted technology partners for cloud hosting, security, and analytics services, but they are not permitted to use that data for their own purposes.

6. Cookie Policy

Tk365 uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience.

Types of cookies we use:

• Essential Cookies: These cookies are essential for maintaining login sessions and ensuring security. They cannot be disabled.
• Functional Cookies: These cookies remember your preferences (language, theme, etc.).
• Analytics Cookies: Analytics data is collected to understand which pages are visited most and by how many users.
• Security Cookies: Specialized cookies are used to detect and prevent fraud.

You can manage or disable cookies from your browser settings. Please note that disabling essential cookies may cause some platform features to stop working.

7. Security Measures

To keep your information secure, tk365 employs multiple layers of industry-standard security:

• TLS/SSL Encryption: All communications between your device and our servers are encrypted with 256-bit encryption.
• Two-Factor Authentication (2FA): An additional security code can be used at login.
• Firewall & DDoS Protection: Advanced server-level firewalls and cyber attack prevention systems are in place.
• Regular Security Audits: Regular security audits are conducted by independent third-party specialists.
• Password Hashing: Your password is never stored in plain text — only an encrypted hash is kept.
• Suspicious activity monitoring: Accounts are automatically secured if unusual login activity or transactions are detected.

8. Your Rights

As a tk365 user, you have the following rights over your data:

To exercise these rights, email our support team. We will respond within 30 days of receiving your request. Please note that in some cases we may be required to retain certain data due to legal obligations.

9. Data Retention Period

Tk365 does not retain your data longer than necessary. As a general rule:

• Active account information: Retained for as long as the account remains active.
• Financial Transaction Records: Retained for a minimum of 5 years as required by law.
• KYC Documents: May be retained for up to 5 years after account closure.
• Gaming Logs: Retained for 2 years for responsible gaming and dispute resolution purposes.
• Support conversations: Retained for up to 1 year after the issue is resolved.
• Marketing information: Deleted immediately upon withdrawal of consent.

10. Children's Privacy

Tk365 strictly prohibits participation by anyone under the age of 18. We do not knowingly collect information from minors.

Age is verified at registration, and KYC documents may be requested in cases of suspicion. If a minor's information enters the system for any reason and comes to our attention or is reported by a guardian, that information will be deleted immediately and the account will be closed.

11. Policy Changes

Tk365 may update this Privacy Policy as needed. When changes are made:

• The "Last Updated" date at the top of the page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email or mobile number.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you have any questions or concerns about our Privacy Policy, please reach out to our support team.

12. Contact

For any questions or complaints about our Privacy Policy, or to exercise your data rights, please get in touch with us:

To file a formal data protection complaint, please email us with full details. Our data protection team will get back to you as soon as possible.